Get Details for an Operating Mode.
Retrieve an Operating Mode
by Operating Mode ID
.
Operating modes
can be used to define call routing rules for different scenarios like business hours, after hours, holidays, etc.
Retrieving an operating mode
requires a full, read-only, or location administrator auth token with a scope of spark-admin:telephony_config_read
.
URI Parameters
Get the operating mode
with the matching ID.
Query Parameters
Get the operating mode
from this organization.
Response Properties
A unique identifier for the operating mode
.
Unique name for the operating mode
.
Defines the scheduling of the operating mode
.
Specifies the operating mode
is active during the same hours daily (i.e., same schedule for Monday to Friday, and Saturday to Sunday).
Specifies the operating mode
is active during different hours for different days of the week.
Specifies the operating mode
is active during holidays with their own days, and recurrence.
Specifies the operating mode
doesn't have any schedules defined.
Level at which the operating mode
would be defined.
Specifies this operating mode
is configured across the organization.
Specifies this operating mode
is configured across a location.
Location object having a unique identifier for the location, and its name. Mandatory if level is LOCATION
.
Unique identifier of the location.
Name of the location.
Operating mode
schedule for same hours daily. Present if type is SAME_HOURS_DAILY
.
Operating mode
schedule for Monday to Friday.
Specifies if the operating mode
schedule for the specified weekday(s) is enabled, or not. False
if the flag is not set.
Specifies if the operating mode
is enabled for the entire day. False
if the flag is not set.
Start time for the operating mode
.
End time for the operating mode
.
Operating mode
schedule for Saturday to Sunday.
Specifies if the operating mode
schedule for the specified weekday(s) is enabled, or not. False
if the flag is not set.
Specifies if the operating mode
is enabled for the entire day. False
if the flag is not set.
Start time for the operating mode
.
End time for the operating mode
.
Operating mode
schedule for different hours daily. Present if type is DIFFERENT_HOURS_DAILY
.
Operating mode
schedule for Sunday.
Specifies if the operating mode
schedule for the specified weekday(s) is enabled, or not. False
if the flag is not set.
Specifies if the operating mode
is enabled for the entire day. False
if the flag is not set.
Start time for the operating mode
.
End time for the operating mode
.
Operating mode
schedule for Monday.
Specifies if the operating mode
schedule for the specified weekday(s) is enabled, or not. False
if the flag is not set.
Specifies if the operating mode
is enabled for the entire day. False
if the flag is not set.
Start time for the operating mode
.
End time for the operating mode
.
Operating mode
schedule for Tuesday.
Specifies if the operating mode
schedule for the specified weekday(s) is enabled, or not. False
if the flag is not set.
Specifies if the operating mode
is enabled for the entire day. False
if the flag is not set.
Start time for the operating mode
.
End time for the operating mode
.
Operating mode
schedule for Wednesday.
Specifies if the operating mode
schedule for the specified weekday(s) is enabled, or not. False
if the flag is not set.
Specifies if the operating mode
is enabled for the entire day. False
if the flag is not set.
Start time for the operating mode
.
End time for the operating mode
.
Operating mode
schedule for Thursday.
Specifies if the operating mode
schedule for the specified weekday(s) is enabled, or not. False
if the flag is not set.
Specifies if the operating mode
is enabled for the entire day. False
if the flag is not set.
Start time for the operating mode
.
End time for the operating mode
.
Operating mode
schedule for Friday.
Specifies if the operating mode
schedule for the specified weekday(s) is enabled, or not. False
if the flag is not set.
Specifies if the operating mode
is enabled for the entire day. False
if the flag is not set.
Start time for the operating mode
.
End time for the operating mode
.
Operating mode
schedule for Saturday.
Specifies if the operating mode
schedule for the specified weekday(s) is enabled, or not. False
if the flag is not set.
Specifies if the operating mode
is enabled for the entire day. False
if the flag is not set.
Start time for the operating mode
.
End time for the operating mode
.
Operating mode
schedule for holidays. Present if type is HOLIDAY
.
A unique identifier for the holiday.
Name of the holiday.
Specifies if the operating mode holiday
schedule event is enabled for the entire day. False
if the flag is not set.
Start date of the operating mode holiday
.
End date of the operating mode holiday
.
Start time for the operating mode holiday
. Mandatory if allDayEnabled
is false.
End time for the operating mode holiday
. Mandatory if allDayEnabled
is false.
Recurrence configuration for the operating mode holiday
.
Recurrence definition yearly by date.
Schedule the event on a specific day of the month.
Schedule the event on a specific month of the year.
Recurrence definition yearly by day.
Schedule the event on a specific day.
Schedule the event on a specific week.
Schedule the event on a specific month.
Call forwarding settings for an operating mode
.
Call forwarding is enabled, or disabled. False
if the flag is not set.
The destination for forwarding.
The destination voicemail enabled. False
if the flag is not set.
Response Codes
The list below describes the common success and error responses you should expect from the API:
Code | Status | Description |
---|---|---|
200 | OK | Successful request with body content. |
201 | Created | The request has succeeded and has led to the creation of a resource. |
202 | Accepted | The request has been accepted for processing. |
204 | No Content | Successful request without body content. |
400 | Bad Request | The request was invalid or cannot be otherwise served. An accompanying error message will explain further. |
401 | Unauthorized | Authentication credentials were missing or incorrect. |
403 | Forbidden | The request is understood, but it has been refused or access is not allowed. |
404 | Not Found | The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method. |
405 | Method Not Allowed | The request was made to a resource using an HTTP request method that is not supported. |
409 | Conflict | The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once. |
410 | Gone | The requested resource is no longer available. |
415 | Unsupported Media Type | The request was made to a resource without specifying a media type or used a media type that is not supported. |
423 | Locked | The requested resource is temporarily unavailable. A Retry-After header may be present that specifies how many seconds you need to wait before attempting the request again. |
428 | Precondition Required | File(s) cannot be scanned for malware and need to be force downloaded. |
429 | Too Many Requests | Too many requests have been sent in a given amount of time and the request has been rate limited. A Retry-After header should be present that specifies how many seconds you need to wait before a successful request can be made. |
500 | Internal Server Error | Something went wrong on the server. If the issue persists, feel free to contact the Webex Developer Support team. |
502 | Bad Gateway | The server received an invalid response from an upstream server while processing the request. Try again later. |
503 | Service Unavailable | Server is overloaded with requests. Try again later. |
504 | Gateway Timeout | An upstream server failed to respond on time. If your query uses max parameter, please try to reduce it. |
Header
Query Parameters
- orgIdstringGet the `operating mode` from this organization.
{ "id":"Y2lzY29zcGFyazovL3VzL09QRVJBVElOR19NT0RFL2JiOTc1OTcxLTBjZWYtNDdhNi05Yzc5LTliZWFjY2IwYjg4Mg", "name": "Day Operating Mode", "type": "HOLIDAY", "level": "LOCATION", "location": { "id": "Y2lzY29zcGFyazovL3VzL0xPQ0FUSU9OL2E4Mjg5NzIyLTFiODAtNDFiNy05Njc4LTBlNzdhZThjMTA5OA", "name": "Cisco-HQ" }, "callForwarding": { "enabled": true, "destination": "+19705550006", "destinationVoicemailEnabled": false }, "holidays": [ { "id": "Y2lzY29zcGFyazovL3VzL1NDSEVEVUxFX0VWRU5UL2E4Mjg5NzIyLTFiODAtNDFiNy05Njc4LTBlNzdhZThjMTIwOQ", "name": "Christmas", "allDayEnabled": true, "startDate": "2024-12-25", "endDate": "2024-12-26", "recurrence": { "recurYearlyByDate": { "dayOfMonth": 1, "month": "JANUARY" } } } ] }